QUALITY CONTROL in Interactive Management
Charles François (2004). QUALITY CONTROL in Interactive Management, International Encyclopedia of Systems and Cybernetics, 2(2): 2700.
| Collection | International Encyclopedia of Systems and Cybernetics |
|---|---|
| Year | 2004 |
| Vol. (num.) | 2(2) |
| ID | ◀ 2700 ▶ |
| Object type | Human sciences |
This is not quality control of material products.
As understood by J. WARFIELD, it concerns attitudes related to management and planning, as well as to ethics in general systemic terms. WARFIELD specifies five key concerns in this sense:
- “Concern for the client
- “Concern for I.M. practitioners
- “Concern for I.M. participants
- “Concern for the reputation of I.M.
- “Concern for the society as a whole” (pers. comm.)
Only this generally concerned attitude can avoid local or global negative side effects, of which we observe a growing number of increasing gravity. Consequently, WARFIELD considers that “Unless all five concerns can be dealt with favorably in the particular situation, activity should be terminated” (Ibid).
A very difficult problem remains: How to diffuse these views in societies that do not care?