MANAGEMENT (INTERACTIVE)
| Collection | International Encyclopedia of Systems and Cybernetics |
|---|---|
| Year | 2004 |
| Vol. (num.) | 2(1) |
| ID | ◀ 1994 ▶ |
| Object type | Human sciences |
- “A system of management invented explicitely to apply to the management of complexity” (J. WARFIELD, pers. com.).
WARFIELD states: “It is intended to be applied intermittently in organizations, to enable those organizations to cope with issues or situations whose scope is beyond that of the normal type of problem that organizations can readily solve.
- “I.M. is related to the …”Science of Generic Design“ which provides a scientific basis for the practice of I.M.” (Ibid).
The characteristic steps of I.M. are“
- “- Definition of the situation or issue: including
1) Approach to complex issue;
2) Exploration, i.e. learning more about the complex issue, and
3) Definition of the complex issue
4) Creation of several alternative designs for resolving the situation or issue
5) Choice of the alternative to be implemented
This will be achieved through the following phases:
- “- The Planning phase
- “- The Interactive Workshop Phase
- “- The Follow-up Phase
(“Iterative application of the three phases will frequently occur”).
WARFIELD also states: “IM roles are defined for both the supplier of IM services and the client organization. The roles are designed to achieve specific objectives, and to provide a compatible ”cast“ for the IM ”drama“. All specified roles must be filled. Role specifications are intended to provide quality control to IM use” (1995c).
Among the most important techniques used WARFIELD cites: Nominal Group Technique, Interpretive Structural Modeling, Field Development, Profile Development, Ideawriting, Delphi and Tradeoff Analysis.
(For complete information see J.N. WARFIELD, 1989, 1990 and 1995a)